NORMARENTHIX Refund Policy

Introduction

At NORMARENTHIX, customer satisfaction is our top priority. We stand behind our products and services and ensure that you have a satisfactory experience with us. This Refund Policy outlines the circumstances under which refunds are applicable, as well as the procedure for requesting one.

Eligibility for Refunds

Refunds are available under the following conditions:

• Product defects or damages upon arrival
• Incorrect items received
• Non-receipt of products beyond the estimated delivery date

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase
• Products that have been used or altered
• Sale items or products purchased with a coupon

Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the refund request.
2. Attach any relevant photos or documentation to support your claim.
3. Our team will review your request and respond within 3-5 business days.

Refund Timeline

Once approved, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Contact Us

If you have further questions regarding our Refund Policy, please do not hesitate to contact us at [email protected].